Frequently Asked Questions

Frequently Asked Questions

General

Where are you located?

Our showroom is located at 250 West 39th Street, New York, NY 10018. Private appointments are available to view and try on pieces. To schedule a visit, please contact info@du-berry.com.

What is your return policy?

We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and undamaged, with original tags attached. Final sale items are not eligible for returns or exchanges.

Do you offer free shipping?

Yes, we offer complimentary UPS Ground shipping on all U.S. orders. Expedited shipping is available for an additional fee.

How do I choose my size?

We recommend choosing your usual size. If you're between sizes, we suggest sizing up. For additional guidance, refer to the Size Chart and “Size & Fit” section on each product page.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking link to follow your delivery.

Can I cancel or change my order?

Orders can be modified or canceled until 3 PM ET on the business day they are placed. After this, changes cannot be made.

Do you ship internationally?

Yes, we ship internationally. Shipping rates and estimated delivery times are provided at checkout. Customs duties and import fees are the customer's responsibility.

What fabrics do you use? How do I care for my piece?

Fabric details are listed under “Product Features” on each product page. For care, please follow the instructions on the garment’s label.

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and installment payments.

Custom Inquiries

Do you offer custom designs?

Yes, for custom designs and special occasion requests, please contact info@du-berry.com.