REFUND POLICY
Exchanges
- Request within 14 days of delivery
- Item must be unworn, tags attached, no stains
- Du & Berry covers all shipping — both ways
- No exchanges on sale items
Refunds
- Request within 14 days of delivery
- Ship item back within 7 days of approval
- Item must be unworn, tags attached, no stains
- A $10.00 return shipping fee will be deducted from your refund
- No refunds on items discounted 40%, Final sale, vintage, or custom
How to return
1. Submit request: Via the Return & Exchange Portal with your order number
2. Get your label: US customers receive a prepaid label by email
3. Send it back: Repack in original packaging and drop off
4. Confirmation: Refund or exchange confirmed within 10 business days
A few more things
- Du & Berry is not responsible for lost return packages.
- International customers cover all return shipping costs.